Frequently Asked Questions

How long does it take for the Story Locker experience to start?

You’ll receive your Order Confirmation within seconds of ordering and can get started straightway. Gift buyers can choose when the Gift Email is sent or if you chose a Gift Card, you’ll receive this within 2 to 3 days. Need it faster? Contact us a [email protected]

What is included in a Story Locker Podcast package?

Your professionally edited Podcast, specially written Show Notes about your Podcast and photographs provided by you. You will be able to give Friends and Family secure access to your Story Locker to share your Podcast with them.

How do I give a Story Locker Podcast as a Gift?

When you buy a Story Locker podcast as a Gift we ask you how you would like your Giftee to receive it.  You can choose between an email which you send to them at a time of your choosing, or a  Story Locker Gift Card which will be sent to you to gift to them directly.

How many Guests can take part in the podcast interview?

To ensure a high quality audio, the maximum number of guests is two.

If you have chosen a Life Story, for example, then we can arrange for one person to be interviewed about their own life, or for two people to tell the Life Story of another person.

Our ‘When we first met’, ‘Wedding’ and ‘Special Anniversary’ packages are more suited to two guests. Our ‘Newborn’ and ‘Special Birthday’ options suit one or two guests.

Can I purchase a Story Locker Podcast as a Gift?

Absolutely! A Story Locker personal podcast is the gift of a lifetime!  By buying one as a gift you’re offering someone the change to tell their Life Story or create a lasting memory of all kinds of special life events and occasions.

How long do I have to Redeem the Gift?

You or your Giftee have up to 12 months to redeem the Gift.  This allows you to purchase it in advance of an event or special occasion.

Do the Guests need to be in the same location?

Yes, To ensure the quality of your recording, Guests need to be in the same location and the same room.

Who are your Professional Interviewers and how have you chosen them?

Our wonderful team of Professional Interviewers come from a variety of backgrounds.  Each of them has exceptional experience in presenting and interviewing.  We have carefully selected them based on their skills and personality and they can’t wait to be part of the Story Locker experience. 

What if I don’t have preference for an Interviewer?

That’s fine. We can help recommend the perfect Interviewer for your chosen Podcast category.

How long are the Interviews?

You can buy a 45, 60 or 90 minute interview. 

What if I need to reschedule my Interview?

We do ask that you only reschedule an Interview in exceptional circumstances and that you give us 48 hours notice.

What’s the Discovery Call?

Before we begin the process of recording your Podcast, first we’d like to get to know you more.

Your first step is to complete a short questionnaire. This will help us highlight the key topic areas you wish to cover in your Main Interview.

The next step is The Discovery Call. This is a 20-30 minute call with your confirmed Interviewer for you to get to know each other. It’s also an opportunity for your Interviewer to go over some areas from your questionnaire, put you at ease and ensure the main Interview recording goes smoothly.

I’ve never done a podcast interview before, is it hard to set it all up?

Don’t worry, we’ll guide you through every step of the process.  You’ll receive all the equipment you need including a headset and microphone.  Easy to follow guidance on how to get set up will also be supplied.  A Tech Producer will be on hand for your main Interview recording and is always there to offer help if needed. 

Can I do my Podcast Interview using my mobile phone or an ipad?

No. You need a laptop or a desktop PC with either a Google Chrome or Microsoft Edge browser to record your Podcast Interview.

What if I want to change anything in my podcast?

Once your Podcast has been professionally edited you will have the opportunity to make changes.

The 45 or 60-minute package allows for one set of changes, whilst the 90-minute package allows for two sets of changes.

Can you explain the price of a Story Locker personal podcast?

A Story Locker personal podcast is the gift of a lifetime.  Timeless by nature, it can be listened to and shared forever. We have created a service that produces your podcast to outstanding, studio-level quality.  We insist on using the best technology available.  This includes a state-of -the art recording platform, high-quality headphones and a studio microphone.  Our professional, experienced interviewers are best in class.  Your podcast is edited to a premium standard and comes complete with a curated music overlay and hand-written show notes.

Can I share my Podcast with Friends & Family?

Yes, this is what is so special about Story Locker.  You can do this by sending Friends & Family a link to your secure Personalised Story Locker.

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