Terms & Conditions
Here at Story Locker it’s important to us that our Terms are transparent and clear. We’ve set them out in an easy to read format & kindly ask you to have a look through them. If you have any questions, you can email us at [email protected] and we’ll be happy to help.
Updated on 7th November, 2022.
About these Terms & Conditions
These terms and conditions apply to the purchase of our podcast services (Services) and any individuals who have contributed to the production of such Services.
Our podcast service includes the supply of plug in and play microphone(s) and headset to enable fulfilment of the Services.
For the purposes of these terms and conditions, individual or individuals receiving the Service as a gift are described as Giftee(s).
Where to find information about us and our services
Our Services are only available in the UK and for individuals who are 18 years or older. You can find everything you need to know about Story Locker and our Services on our website including what is involved and the process for their purchase before you order.
Price of our Services
The price of our Services is the price set out on our website at the date of your order and will be confirmed in your Order Confirmation Email.
We only accept orders when we’ve checked them
To ensure we can delivery you the best podcast experience, we need to make sure we have the correct details from you. Once checked, we will send you an order confirmation email as acceptance of your order (Order Confirmation Email). You will be responsible for ensuring that the details of your order are complete and accurate and will inform us promptly if you discover any errors.
Redemption of our Services
You shall and, where relevant will inform the Giftee that he or she shall redeem our podcast service within 12 months from the date of purchase.
You are responsible for making sure details are accurate
As we are supplying a personalised podcast service to comply with the details you provide, you are responsible for making sure those details are correct. As part of our onboarding process, we will rely on you or and you acknowledge where relevant, the Giftee(s) to supply us with the relevant information through interviews and electronically with documents, including photos, which we need to complete the order. You shall and where applicable you acknowledge that the Giftee(s) will then be responsible for approving or requesting further changes.
The Onboarding Form
This is an email we will send to you or the Giftee(s) post purchase with a link to an Onboarding Form to be filled in. Content includes personal details, photos and some information to help us plan what will be covered during the podcast story.
If an Interviewer is unable to attend the Discovery Call or the Main Podcast Recording (as described below), we will ensure a suitable replacement and discuss this with you, or where relevant, the Giftee(s) to ensure prior notice.
The Discovery Call
We will contact you or where relevant, the Giftee(s) with a date for a telephone Discovery Call during which the Interviewer will spend some time getting to know you or the Giftee(s) and will discuss key areas to cover in the podcast story. This Discovery Call can be rescheduled anytime up to 48 hours in advance of the scheduled slot. We will request a £50 rescheduling fee should the reschedule request be inside 48 hours.
The Main Podcast Recording
We will contact you or (where applicable) the Giftee(s) with a date for the Main Podcast Recording. Full details of how to prepare for this will be sent by email with a QR code to access our Guest Setup Guide which is also downloadable as a PDF. The Main Podcast Recording can be rescheduled anytime up to 48 hours in advance of the scheduled slot. We will request a £50 rescheduling fee should the reschedule request be inside 48 hours.
Getting Set Up for Your Main Podcast Recording
The Guest Setup Guide will give you or where applicable, the Giftee(s) details of what is needed to enable the interview to take place (e.g internet speeds). Please acknowledge that whilst we will do everything we can to assist, we cannot be held responsible if you or the Giftee(s) is unable to take advantage of the purchased service due to being unable to comply with the technical requirements.
The Story Locker
Once the Main Podcast Recording is complete, you or (where applicable) the Giftee(s) will be offered up to 2 edits (depending on the package purchased) and once signed off, the personalised Podcast will be uploaded to a personalised Story Locker via a secure URL which you or the Giftee(s) can access and share.
We will endeavour to deliver your podcast within 10 weeks from when either you or the Giftee(s) redeem the code which commences the podcast service, but you acknowledge that any dates quoted for delivery are approximate only.
We’re not responsible for delays outside our control
If our supply of the Service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact the Story Locker Team at [email protected] to end the contract and receive a refund for any Services you have paid for in advance, but not received, less reasonable costs we have already incurred.
We retain ownership of all copyright and related rights, trademarks and get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered which subsist or will subsist now or in the future in any part of the world in our Services with the exception of information (including without limitation, any text, music, sound, photographs, videos, graphics or data), in any medium, you provide to us.
We will grant to you the limited right to publish the products for your own personal purposes on the basis that you will at all times hold us harmless for any damages arising from that publication.
Your legal right to change your mind. For our Services you have 14 days after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any Service, when it’s been completed.
How to let us know and what happens next. If you change your mind, contact the Story Locker Team at [email protected] no later than 14 days after we have accepted your order. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
You have to return the microphone(s) and headset if you change your mind. If you change your mind, you will need to return the microphone(s) and headset at your cost within 14 days of your telling us that you have changed your mind.
You have rights if there is something wrong with your service
If you think there is something wrong with your microphone(s) and/or headset, please contact the Story Locker team at [email protected] who will arrange a replacement for you.
If you are unhappy with the Services, we will offer further edits or in exceptional circumstances offer a re-recording free of charge.
We can change services and these terms
Changes we can always make. We can always change a service:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor technical adjustments and improvements. These are changes that don’t affect your use of the Services
We can suspend supply (and you have rights if we do)
We can suspend the supply of the Services. We do this to:
- deal with technical problems or make minor technical changes;
- update the service to reflect changes in relevant laws and regulatory requirements; or
- make changes to the Services (see We can change services and these terms).
We can withdraw Services
We can stop providing a Service. We let you know at least 14 days in advance and we refund any sums you’ve paid in advance for Services which won’t be provided.
We can end our contract with you
We can end our contract with you for a Service and claim any compensation due to us if:
- you don’t (and the Giftee(s) doesn’t), within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Service;
- you don’t (and the Giftee(s) doesn’t), within a reasonable time allow us to deliver the Services.
We don’t compensate you for all losses caused by us or our Services
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. If our supply of the Services is delayed by an event outside our control, we will contact you as soon as possible to let you know what we can do to reduce the delay. If the delay is likely to be substantial, you can contact the Story Locker Team at [email protected] to end the contract and receive a refund for any Services you have paid for in adcance but not received less reasonable costs we have already incurred.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of the Service for the purposes of your trade, business, craft or profession.
Losses we never limit or exclude. Nothing in these terms and conditions shall limit or exclude our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982;
- defective products under the Consumer Protection Act 1987; or
- any matter in respect of which it would be unlawful for us to exclude or restrain liability.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice.
You have several options for resolving disputes with us
Our complaints policy. The Story Locker Team at [email protected] will do their best to resolve any problems you have with us or our Services by responding to any complaint made to us in writing within 48 hours of receipt.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Centre of Effective Dispute Resolution through their website at http://www.cedr.com/idrs. If you’re not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact the Story Locker Team at [email protected] to end the contract within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for the Services not provided.
You cannot transfer your contract with us to someone else. We will not agree to the transferring of your contract with us to someone else.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.